- We accept returns within 7 days of delivery
- Items must be in original condition: unworn, unwashed, and with all tags attached
- Used or worn items cannot be returned nor exchanged.
- One-time size exchange is allowed (subject to availability)
- Minor variations in measurements (±1 inches) fall within standard deviation limit. Variations more than that are eligible for return/exchange.
- Return approval is required before shipping items back. Customers must share their order number and reason for return/exchange prior to initiating a request for a return.
- Items must be returned in a neat and clean condition in its original packaging. Proof of purchase (receipt/order confirmation) is also required
- Refunds will be processed within 5-7 working days after item inspection
- The customer will be responsible for the return shipping charges. However, these costs will be reimbursed if it is confirmed that the issue with the order was due to an error on the brand’s end.
- Customized orders (including embroidery or special requests) can not be returned unless there is an error on our end. Therefore it is requested to make sure the size and other parameters of the order match before placing an order.
We appreciate your understanding and aim to provide a smooth experience at MedWear 🤍